Below you will find Frequently Asked Questions which should help you with your claim. For further information, view our service Terms and Conditions, call us toll-free at 1.800.252.5262, and one of our customer representatives will assist you.
The Claims form and instructions for completing it are available for download in pdf format, for which you will need the free Adobe Acrobat.

Frequently Asked Questions

• What should I do if my shipment was damaged?
  If you are the receiver of the shipment, call the person who shipped the package to you and have that person follow the instructions for filing a claim outlined below.
  
  
• How do I file a claim?
  For Express domestic shipments, first fill out a Claims Form. (To read this, you will need the free Adobe Acrobat.
  Attach the following:
  
  
  • photocopy of UEI Airbill/shipping label
  • photocopy of shipper's original invoice from vendor/supplier
  • serial numbers of each item (if applicable)
  • photocopy of original retail invoice
  • repair invoice or signed certified statement of non-repair from an authorized technician (if applicable)
    
    
Send the documents to:
homeshipping.com
Claims Department
14930 s. Figueroa Street
Gardena, Ca 90248

Or fax the documents to 310-330-5105

You may call us toll-free at 1.800.252.5262 and one of our customer representatives will assist you.

• How do I file a ground or international claim?
  Because there are so many international rules and regulations governing claims for international shipments, we suggest you contact our International Customer Service at 1.800.252.5262 for assistance.
  
  
• When should I file my claim?
  
  For Express within the U.S. :
  • Written notice of a U.S. domestic claim due to damage, delay or shortage, including perishable and spoilage damage, must be received within 15 days after delivery of the shipment. U.S. domestic claims due to nondelivery or misdelivery must be presented within 90 days of the shipment date.
  • In the case of a claim for concealed damage, which is not discovered at the time of delivery, the shipper or recipient must notify homeshipping.com as promptly as possible after the discovery, and not later than 15 days after the date of delivery.
    
    
  For International homeshipping.com Express:
  • Written notice of a claim due to damage, delay or shortage, including perishable and spoilage damage, must be received within 21 days after delivery of the shipment. Claims due to nondelivery or misdelivery must be presented within 90 days of the shipment date.
  • In the case of a claim for concealed damage, that is not discovered at the time of delivery, the shipper or recipient must notify homeshipping.com as promptly as possible after the discovery, and not later than 15 days after the date of delivery.
    
    
• How long will it take to process my claim?
  For U.S. homeshipping.com Express, International homeshipping Express, and homeshipping Ground, it takes 4-6 weeks after receipt of documentation to process a claim.

• Claim Forms:
  UEI makes every effort to maintain the maximum level of freight integrity. At the same time, we realize that problems do occasionally happen. For this reason, the following instructions outline how to file a claim for lost or damaged goods, if the need arises. Our goal, however, is to ensure it never does.