Frequently asked questions for claims |
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Below you will find Frequently Asked Questions which should help you with your claim. For further information, view our service Terms and Conditions, call us toll-free at 1.800.252.5262, and one of our customer representatives will assist you. The Claims form and instructions for completing it are available for download in pdf format, for which you will need the free Adobe Acrobat. Frequently Asked Questions If you are the receiver of the shipment, call the person who shipped the package to you and have that person follow the instructions for filing a claim outlined below.
For Express domestic shipments, first fill out a Claims Form. (To read this, you will need the free Adobe Acrobat.
Attach the following:
Send the documents to: Or fax the documents to 310-330-5105 You may call us toll-free at 1.800.252.5262 and one of our customer representatives will assist you. Because there are so many international rules and regulations governing claims for international shipments, we suggest you contact our International Customer Service at 1.800.252.5262 for assistance.
For Express within the U.S. :
For International homeshipping.com Express:
For U.S. homeshipping.com Express, International homeshipping Express, and homeshipping Ground, it takes 4-6 weeks after receipt of documentation to process a claim.
UEI makes every effort to maintain the maximum level of freight integrity. At the same time, we realize that problems do occasionally happen. For this reason, the following instructions outline how to file a claim for lost or damaged goods, if the need arises. Our goal, however, is to ensure it never does.
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